Refund policy

Sant Leclère accepts returns and exchanges of eligible pieces within 30 days of delivery.

Returned pieces must be in their original condition, unworn and unaltered, and accompanied by their original presentation box and accompanying materials.

Complimentary Returns

For eligible orders, Sant Leclère will provide a complimentary return label.

To arrange a return or exchange, please contact a Client Advisor with your order number. Return instructions will then be provided.

Exchanges

Should you require an alternative size, a Client Advisor will be pleased to arrange an exchange, subject to availability.

Personalised & Bespoke Pieces

Pieces that have been personalised, engraved, made to bespoke measurements or created according to individual specifications cannot be returned or exchanged, except where required by applicable law.

Refunds

Once received, all returned pieces are inspected by the Maison.

Approved refunds will be issued to the original method of payment. Original supplementary delivery charges, including Express or Priority Delivery, are non-refundable except where otherwise required by law.

Faulty or Damaged Pieces

Should your piece arrive damaged or develop a fault, please contact a Client Advisor.

The Maison will assess the piece and arrange the appropriate repair, replacement or other remedy in accordance with applicable consumer rights and the Sant Leclère Maison Assurance.

Statutory Rights

Sant Leclère’s 30-day returns policy is offered in addition to any statutory rights available under applicable consumer law. Nothing within this policy affects those rights.